Question 1

What is a freight broker AI agent?

Accepted Answer

A freight broker AI agent is software that performs the core tasks of a broker desk autonomously — finding and vetting carriers, negotiating rates, booking loads, running check calls, tracking shipments, and processing paperwork. Unlike a TMS, which is a system of record, an AI agent actively does the work. Kayaan is a freight broker AI platform that covers loads in under 3 minutes and runs 24/7 inside tools brokers already use like McLeod, Turvo, Revenova, and Slack.

Question 2

How long does AI take to cover a load?

Accepted Answer

Kayaan covers a typical load in an average of 2 minutes 47 seconds — from posting or match to carrier confirmed, rate negotiated, and rate confirmation sent. Traditional manual covering takes 15 to 45 minutes per load including dialing, negotiating, and paperwork. The speed comes from parallel carrier outreach, instant credential verification, and automated rate negotiation inside the broker's existing TMS.

Question 3

How does AI detect double brokering?

Accepted Answer

AI detects double brokering by cross-referencing carrier identity signals in real time — MC number, DOT number, insurance certificate, FMCSA authority status, phone numbers, email domains, and prior load history. Kayaan integrates with carrier identity platforms like Highway and FMCSA data to flag identity mismatches, new-authority risk, phone spoofing, and patterns consistent with strategic cargo theft before a load is tendered.

Question 4

What is the difference between a freight broker AI platform and a TMS?

Accepted Answer

A TMS (McLeod, Turvo, Revenova, Alvys) is a system of record — it stores loads, carriers, rates, and paperwork. A freight broker AI platform is a system of action — it actively finds carriers, calls them, negotiates, books, tracks, and documents. Kayaan does not replace the TMS; it works on top of it, reading and writing to the TMS while handling the operational work of running the desk.

Question 5

How do freight brokers automate check calls?

Accepted Answer

Freight brokers automate check calls by using voice-capable AI that dials drivers directly, asks standard check-call questions (location, ETA, load status, issues), extracts structured data from the conversation, updates the TMS, and notifies the shipper. Kayaan runs check calls in parallel across the entire active book, logs every call, escalates anomalies to the broker, and works 24/7 so drivers are not waiting on business hours.

Question 6

What are the signs a carrier is a double broker?

Accepted Answer

Common signals of a double-broker include: new-authority carriers with no operational history, mismatched phone numbers or email domains vs. FMCSA records, reluctance to share driver or truck details, insurance certificates that do not match the named carrier, sudden lane changes outside the carrier's operating profile, and rate-fishing behavior on load boards. Kayaan checks all of these in real time via integrations with Highway, RMIS, and FMCSA data before tendering a load.

Question 7

How much does cargo theft cost the freight industry in 2025?

Accepted Answer

Cargo theft in the United States is estimated to cost the freight industry approximately 35 to 60 billion dollars annually as of 2025, according to industry reporting by FreightWaves and CargoNet. Strategic cargo theft — driven by double brokering, identity fraud, and fictitious pickups — is the fastest growing category. Broker exposure typically comes from tendering loads to unvetted or fraudulently represented carriers, which is where AI-driven carrier identity verification provides the largest operational defense.

Question 8

Which TMS systems does Kayaan work with?

Accepted Answer

Kayaan works with every major freight broker TMS including McLeod (PowerBroker and LoadMaster), Turvo, Revenova, Alvys, Ascend TMS, Aljex, MercuryGate, Rose Rocket, Tailwind TMS, and CargoWise. It also connects to DAT, Truckstop, and 123Loadboard for load matching, Project44 and FourKites for visibility, and Highway, RMIS, and MyCarrierPackets for carrier vetting.

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